Refund Policy

Refund Policy

At ArtisanD4C, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward refund process. Please review the following policy to understand how refunds and returns work.


1. Eligibility for Refunds

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. You must request a refund within 30 days of receiving your order. Proof of purchase, such as your order number, is required.


2. How to Request a Refund

To initiate a refund, please contact us at contact@artisand4c.shop with your order details and the reason for the refund. Once your request is approved, we will provide instructions for returning the item.


3. Return Shipping

You are responsible for the cost of return shipping unless the return is due to an error on our part, such as a defective or incorrect item. We recommend using a trackable shipping method to ensure your return is received.


4. Processing Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days and credited to your original payment method. Please note that shipping fees are non-refundable.


5. Exchanges

If you would like to exchange an item, please contact us at contact@artisand4c.shop. Exchanges are subject to product availability. If the item you want is not available, we will issue a refund instead.


6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@artisand4c.shop. We will work with you to resolve the issue, which may include a replacement or refund.


7. Contact Us

If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to reach out to us. You can contact us at:

Email: contact@artisand4c.shop
Phone: +1 (202) 765-1571
Address: 1221 East Central Street, Springfield, MO, 65802


Thank you for choosing ArtisanD4C. We appreciate your trust in us and are committed to providing you with high-quality handcrafted products and excellent customer service.